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| The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "AL-KO Kober Corp." or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions. AL-KO Kober Corp.. of CA. | |
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RBW Industries, Inc. is firmly committed to customer privacy and we do not share any information collected on this website. Information is used solely for order fulfillment and contact with you concerning your order. The information will not be shared (sold or rented). We will, however, share information to conform to the edicts of the law, or to comply with a legal process served on our Web site. You may view or change your information at any time.
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Making a purchase could not be easier. Just browse the RBW Industries.com "secure" online store and click on any items that you are interested in. If you wish to buy an item, put it into your shopping cart clicking the "Buy" button. If you want to remove an item from your shopping cart click on the "Remove items" button. After you have finished putting items into your shopping cart, click on "Check Out" and you will be asked for a few details that we need to be able to satisfy the order. You will also be asked to create a Password, Profile and some additional information. Once your payment has been received we will process your order and send it to be shipped. Once your item is in transit to you UPS, Fed Ex or Freight Company, shipment tracking information will be sent to you via e-mail so that you can keep an eye on your item as it comes to you.
RBW Industries has the right to accept or decline an order for any reason. In the event a product is listed incorrectly due to typographical, description and/or errors in pricing RBW Industries shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, RBW Industries shall immediately issue a full credit to your credit card account. |
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If you have placed an order that you wish to cancel, please send a written request for cancellation via email to Customer Service. Be sure to include your name and order number. Cancellations can not be made over the phone. We will make every effort to cancel your order. Before doing so we must be sure that your order has not shipped, has not been docked to ship and can be stopped from shipping. An order is not considered to be canceled until you have received a return confirmation email from Customer Service. An order can be canceled if it has not yet shipped and will not ship for 24 hours. An order can not be canceled if your package has already been processed for shipping and is on the dock awaiting pick up. If this is the case, you will receive a tracking number for the shipment instead of a confirmation of cancellation.
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RBW Industries ships most items via UPS Ground. UPS will deliver packages without requiring a signature. They will leave your package in a safe place if nobody is available to accept delivery. If you would like to request that your order be shipped "Signature Required," please indicate this within the "Special Instructions" space when you place your order.
Heavy and oversized items ship freight truck and include curbside delivery (also called tailgate delivery). In the case that an item ships via freight truck, the freight company will call you when your item reaches your local hub to set up an agreeable delivery date and time.
Once your item has shipped, your shipment tracking information will be emailed to you. You will be able to use the shipment tracking information to check the status of delivery online at the shipment carriers website.
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Most in-stock items ship within 24 hours of order processing excluding holidays and weekends. Orders are processed within 24 hours and typically ship 24 hours after processing. RBW Industries will make every effort to meet shipping deadlines. Occasionally orders may be delayed due to unforeseen circumstances or difficulties. Please note that our warehouses do not ship nor do our carriers deliver on Saturdays, Sundays or major holidays.
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If an item suddenly becomes unavailable, the details of the backorder and information concerning the expected delivery date will be communicated to you via e-mail. Please notify Customer Service if you would like to cancel your order due to a backorder status. Otherwise, your order will ship as soon as possible. As most items are continually restocked, backorders are not frequently an issue.
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Sales Tax will be added to orders purchased from residents of California at a rate of 7.75%. All others states are exempt from sales tax.
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RBW Industries accepts Visa, MasterCard, American Express, Discover, Bank Debit Cards, Checks and Money Orders via PayPal.com. We also accept payment C.O.D. Credit cards will be charged upon order placement. All online credit card charges are processed through a third-party payment processing center in a secure environment.
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Warranties will vary with each product. |
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Any unopened purchase can be returned within 15 days as long as the item is returned in its original undamaged packaging, is in "unused" condition and is returned with a Return Authorization Number. ** An item cannot be returned if it has been assembled. If you would like to return an item, please contact Customer Service for a Return Authorization Number. No return will be accepted without a Return Authorization Number. RMA numbers are good for 15 days, so items must be returned promptly. Any return made with an RMA that is more than 15 days old will be accepted or rejected at the discretion of RBW Industries. Any item returned 1 month or more after the RMA was issued, will be rejected and returned to the sender.
Refunds for return of non-defective items will be for the purchase price minus a 20% restocking fee and the cost RBW Industries incurred in shipping the item to you. Also, the cost of shipping the item back to RBW Industries will not be refunded.
We require an RMA so that we are able to match your return to your order.
** There is an exception to this rule in the case of Special Order items. All sales on Special Order items are final. Special Order items cannot be returned.
Any order that is changed or canceled after it has already shipped, whether or not the delivery is rejected, is considered to be a non-defective return. Rejected deliveries are always considered to be non-defective returns, so if you suspect damage, do not reject the delivery. Have the delivery driver make a note of the damage. Shipping charges (both to you and back to us) will be deducted from your refund for orders that are canceled after shipping. Please handle product packaging with care, as there may be a 20% restocking fee charged to you if the packaging or the item does not return to us comparable to the condition in which it was shipped.
RBW Industries has a 15-day exchange policy on defective items only. A defective item is defined as one that has a manufactured flaw. The flaw existed before shipping and was not created in transit. The warranty period begins upon purchase of an item. If an item comes to you in defective condition, RBW Industries will arrange pick up of the item for return and will send a new item or the necessary replacement parts to you right away. A report of a defect or damage must be sent to Customer Service within 15 days of delivery. |
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If an item is delivered to you in unacceptable condition, do not reject delivery, but do make sure the damage is reported to the delivery driver. Let us know immediately of the damage sending an email to Customer Service or calling us at 1-909-591-8279. Notice of damage must be given to RBW Industries within 48 hours of delivery as shipment carriers have time limits and restrictions in place for filing claims. If you do not notify us of damage within 48 hours of receiving your item, and we are not able to file a claim against the carrier for damage, you will not be refunded and a whole new item will not ship to you. As indicated above, we will do our very best to supply you with new replacement parts.
Please send notice of damage to Customer Service and include your name, order number, the item description, a list of the damaged parts and any other significant details. We will respond with a remedy to the problem within hours. In many cases the problem is more easily remedied with the expedient shipment of new parts. If the item has suffered significant damage, and we are notified within 48 hours of the damage, we will file a damage claim against the carrier and we'll ship a new item right away. You will not be charged for a new replacement part or a new item and it is not your responsibility to file a damage claim against the carrier. Please keep the damaged item and the original packaging until the carrier has contacted you, has picked the item up or has inspected the item and released it to you to do with as you wish. In most cases the carrier will just ask you to discard the damaged item. Freight damage is not frequently an issue with our shipments. This information is included here in the rare case that you are not totally satisfied with the condition of your delivery.
Please note that damage to an item will be remedied promptly with a shipment of a new part(s) or an entire item. If a shipment carrier damages your item in transit, and you do not want to accept a new replacement part to make the item whole and good, the order can be canceled, however, return of your order will be treated as a non-defective return. In this case, you will need to request an RMA number from Customer Service. Non-Defective returns are refunded at the purchase price minus original shipping costs and a 20% restocking fee. |
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